End to end hospitality

A South of France rental villa being developed as a full hospitality product: brand identity, digital platform, and guest experience.

Problem

Men’s Health wanted to turn its trusted training expertise into a digital experience. The challenge was to guide users through structured programs that adapted to their fitness level, while staying true to the brand’s confident, motivating tone.

Solution

Partnered with Men’s Health editors and trainers to bring expert fitness content to life in a motivating digital experience. Simplified discovery and program flow to help users stay consistent, and delivered a bold, structured app that launched as a 20-day guided plan.

Problem

The owners purchased a home in the South of France as a future retirement property and began renting it to guests while continuing to invest in the home. To compete in the crowded French Riviera rental market, they needed a digital experience that showcased the property, supported direct bookings, provided guests with useful information before and during their stay, and reduced the complexity of managing reservations across multiple booking platforms.

Solution

The project explores how a vacation rental can be treated as a complete hospitality experience rather than simply a listing on a booking platform. Current work spans brand identity, direct booking, guest resources, regional content, and branded guest experiences, creating a connected journey that supports guests before, during, and after their stay.

Process & Approach

Brand

Logo, color system, and iconography developed from scratch

Brand system extends across digital and branded guest experiences

Consistent identity across the website, guest portal, and printed materials

Brand

Logo, color system, and iconography developed from scratch

Brand system extends across digital and branded guest experiences

Consistent identity across the website, guest portal, and printed materials

Brand

Logo, color system, and iconography developed from scratch

Brand system extends across digital and branded guest experiences

Consistent identity across the website, guest portal, and printed materials

Digital Product

Multi-section platform including property, explore, guest portal, and editorial content

Direct booking experience with cross-platform reservation management

Digital guest portal focused on discoverability, accessibility, and self-service guest support.

Digital Product

Multi-section platform including property, explore, guest portal, and editorial content

Direct booking experience with cross-platform reservation management

Digital guest portal focused on discoverability, accessibility, and self-service guest support.

Research

Guest interviews focused on booking, arrival, and stay experiences.

Competitive review of hospitality, booking, and content platforms.

Using Amplitude and Hotjar's AI-powered insights to understand booking behavior and guest engagement.

Research

Guest interviews focused on booking, arrival, and stay experiences.

Competitive review of hospitality, booking, and content platforms.

Using Amplitude and Hotjar's AI-powered insights to understand booking behavior and guest engagement.

Developing a brand identity for Villa Françoise that reflects the relaxed elegance of the French Riviera. The system spans digital, print, and guest-facing experiences, using a flexible visual language of typography, color, and iconography to create a consistent and memorable stay.

The brand system began with color, typography, logo design, and iconography before extending into branded guest experiences. The same identity that appears on the website carries through to the welcome gift box, beach bag, and printed guest guide, creating a cohesive experience before, during, and after each stay.

industry

Luxury Hospitality

timeframe

Soft launch Spring 2027

team

Product Strategy, Branding, UX/UI Design

skills & tools

Product strategy · brand identity · information architecture · UX/UI design · content strategy · analytics & optimisation

The Explore experience helps guests understand the property before they book. Photography, amenities, and key features work together to answer common questions and reduce uncertainty during the decision-making process.

The homepage has one job: introduce the villa and drive bookings. The design exploration focused on how imagery, messaging, and calls to action work together to move visitors from arrival to checking availability. Desktop leads with the full villa experience. Mobile strips it back to the essential prompt: check availability.

Using Firefly, Luma AI, and DaVinci Resolve to prototype the hero experience before a live shoot. The goal is to test angles, motion, and storytelling early, helping photographers understand the intended direction and reducing guesswork during production.

AI-generated prototypes were used to explore motion, composition, lighting, and messaging before investing in photography and video production. By testing creative directions early, the team can refine the visual approach, identify the most important shots, and create a more focused brief for photographers and videographers.

What's done

Brand system complete: logo, color, iconography, and brand guidelines

Homepage and booking journey concepts prototyped using AI-assisted motion and video exploration

Explore experience designed to support property discovery and booking decisions

Guest portal architecture mapped into a searchable digital experience

What's next

Booking integration across multiple platforms with centralised availability management

Guest interviews covering booking, arrival, and stay experiences

Regional content platform focused on the Toulon, Hyères, and Carqueiranne area

Analytics and optimisation using Amplitude and Hotjar

i'm open for work and freelance projects, feel free to email me to see how we can collaborate

i'm open for work and freelance projects, feel free to email me to see how we can collaborate