Connected Care Beyond the Clinic

Connecting patients, devices, and care teams in one treatment experience.

Managing a chronic condition at home often means taking on responsibilities that would normally happen in a clinical setting. For patients using the Skyrizi On-Body Injector (OBI), that includes rotating the device across different areas of the abdomen every three days to protect skin health and ensure proper treatment delivery.

The OBI communicates with both the patient app and a doctor-facing care portal, creating a connected experience where treatment activity, placement history, and reported issues can be shared between patients and their care team.

As Lead Product Designer at Havas, I worked with the client, product team, clinical stakeholders, and research partners on a redesign of the placement tracking experience within the broader MyAbbVie Care platform.

Through research and stakeholder feedback, we found that the original tracker relied on a clinical diagram showing multiple placement points around the abdomen. While medically accurate, it required patients to interpret where they had been, where they could go next, and whether they were following the protocol correctly.

Removing decisions from the treatment process

To simplify the experience, I redesigned the tracker around four clearly defined abdominal quadrants and a guided 12-day rotation cycle. Instead of asking patients to work out the next placement location themselves, the app surfaces a recommended area directly alongside their current placement, treatment history, and upcoming rotation schedule.

The redesign focused on reducing cognitive effort. Patients could immediately understand where they were in the cycle, where the device was currently placed, and where it should go next without needing to decode a medical diagram. Placement data from the wearable device was then reflected in the app and shared with the care portal, helping keep patients and care teams aligned throughout treatment.

Working closely with the client, product team, and clinical stakeholders, we also identified a need to better capture situations where patients removed the device early due to irritation or discomfort. To support this, I designed a structured reporting flow that allowed patients to log issues directly within the tracker. Those events became part of the patient's treatment history and were shared with the care portal, giving doctors better visibility into adherence and potential issues between appointments.

The home experience was designed to bring everything together in a single view, combining treatment progress, placement status, device information, appointments, educational resources, and access to support services.

Key Takeaway One of the most interesting aspects of this project was designing for both patients and clinicians at the same time. The tracker needed to answer a simple question for patients, "Where does my device go next?" while also generating meaningful treatment data for healthcare providers. By simplifying the placement workflow and creating a structured way to capture issues between appointments, the experience became easier for patients to follow while giving care teams better visibility into what was happening outside the clinic.