Connected Care Beyond the Clinic

Connecting patients, devices, and care teams in one treatment experience

Managing a chronic condition at home often means taking on responsibilities that would normally happen in a clinical setting. For patients using the Skyrizi On-Body Injector (OBI), that includes rotating the device across different areas of the abdomen every three days to protect skin health and ensure proper treatment delivery.

The Skyrizi OBI experience was part of a larger connected care platform supporting eleven treatment indications across a patient app and clinician portal. The platform allowed patients to manage their treatment at home while giving care teams visibility into adherence, device activity, and patient feedback throughout the treatment journey.

As Lead Product Designer at Havas, I worked with the client, product team, clinical stakeholders, and research partners to design and launch the new treatment pathway for the Skyrizi OBI indication.

Connected Treatment Tracking

The On-Body Injector communicated directly with the patient app, which synchronized with the clinician portal to create a connected treatment experience. Patients could confirm when they moved the device to a new injection site, record if they needed to move it earlier than planned, and provide feedback throughout treatment. That information created a clear timeline of each patient's OBI journey, giving clinicians visibility into treatment progress between appointments while helping them identify potential issues before the next visit.

Our initial concepts used a more detailed tracker with several interaction points. Through usability testing, we found that participants weren't always sure where they were in the process or what action to take next.

Based on those findings, we simplified the experience into a clear four-step progress tracker paired with a warm, supportive illustration. The visual treatment made the experience feel less clinical while giving patients a much clearer understanding of their progress.

The result was an experience that reduced cognitive load, improved confidence, and created a straightforward way for patients to manage treatment at home while providing clinicians with better visibility into patient progress between appointments.

Building the Complete Patient Journey

The treatment tracker was only one part of the experience. We also designed an onboarding flow that helped patients set up their treatment, answer questions needed to personalize the experience, and securely provide information critical to their care.

The Care section connected directly to the clinician portal, allowing patients to update their health information, manage appointments, and communicate with care coordinators and medication providers throughout treatment.

We also created a personalized Library containing onboarding guidance for the OBI device, educational resources about their condition, and relevant articles tailored to each stage of treatment.

The home screen brought everything together into a single dashboard, giving patients quick access to completed rotations, their current treatment stage, upcoming appointments, device information, and the latest content from the Library that was most relevant to their care.

Modernizing the Product Workflow

Alongside product design, I led the migration of the product requirements documentation from InVision into Figma, managing two designers throughout the effort.

After two years of development, we inherited thousands of product requirement screens across the patient app and clinician portal that had been documented as interactive InVision prototypes. As the platform expanded to support eleven treatment indications, maintaining product documentation in prototype form had become increasingly difficult and inefficient.

We rebuilt the entire PRD in Figma, creating a scalable, accessible source of truth that improved collaboration across design, development, product, and medical teams while making it significantly easier to support future treatment indications and new patient experiences.

Key Takeaway This project combined product leadership with hands-on UX design at scale. I designed and tested a new treatment pathway for the Skyrizi OBI indication while helping modernize a large connected healthcare platform by migrating its product documentation from InVision into Figma. By combining usability testing with a scalable design process, we delivered a simpler patient experience while creating a stronger foundation for future product development.